Return and Refund Policy

We want you to be satisfied with your purchase

If you are unhappy with your purchase, then upon presentation of your product with proof of purchase, you are welcome to return the item to us within 7 days of purchase, provided the product is in its original salable condition.

In the event that your product is faulty then a refund will be made in its original payment method or store credit will be awarded. There is no refund or exchange on sale items.

How to return/exchange through online?

Online purchases can be returned in-store, or via post.

If returning via post, please contact us through email info@longstea.com.au before proceed a return. Then package the item securely and post to the address below.

Please note that we do not cover return postage costs, however if you paid for postage in your original order, it will be refunded along with the purchase price. When the item has been returned to us, we will arrange for the total price to be refunded into your account.

Returning in store, you may visit our teashop in Hurstville, please remember to bring your proof of purchase upon return.