Terms and Conditions

Long’s Tea Pty Ltd provides access to the longstea.com.au website (the “website”) and sell our products to you subject to the conditions set out on this page. Our aim is to provide the very best customer service that we can.

1. Despatch

Goods should be despatched within three business days of ordering. If an item is out of stock and we are unable to despatch within five business days, we will advice you by email as soon as possible and offer you a full refund or partial shipment of your order. For more delivery informations

2. Returns 

We want you to be satisfied with your purchase. If you are unhappy with your purchase, then upon presentation of your product proof of purchase, you are welcome to return the item to us within 7 days of purchase, from the day you receive the item. All return must provide original reciept with original conditions. All refund will be made in its original payment method or store credit will be awarded. There is no refund or exchange on sale items. 

3. Currency

Please note that prices shown in currencies other than AUD are indicative values based on exchange rates that are updated regularly. All transactions on the website are processes in AUD. 

4. Customs. 

When ordering goods for delivery outside Australia, you are responsible for ensuring compliance with the laws of the importing country and for paying all applicable customs duties, taxes and import charges. 

5. Your account 

If you use the website, you are responsible for maintaining the confidentiality of your account and password . You agree to accept responsibility for all activities that occur under your account or password. you should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you believe your account has been used in an unauthorized manner. 

Please ensure details you provide us with are correct and complete, if there is a change of information please update regularly in “my account”. Long’s Tea reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion.

6. No medical advice 

The information contained on this website is provided for informational purposes only and is not intended to be medical or health care advice. We do not market or sell products for the purposes of diagnosing, treating, curing or preventing any disease. We do not recommend any particular form of medical treatment. Information found through this website should not be used in place of a visit with, call to, consultations or advice from a health care provider. If you suspect you have a medical problem, or should you have any health care related questions, please call or see your health care practitioner. 

7. Gift Vouchers. 

Our gift vouchers are valid for one use. Our gift vouchers can only be redeemed against products on longstea.com.au. Our gift vouchers cannot be redeemed for cash or spent on additional gift vouchers. 

If the value of the gift voucher is larger than the value of the order, we are unable to refund the balance. If the order value is higher than the gift voucher amount then the balance must be paid by one of our alternative payment method – credit , debit card or Paypal. 

8. Offers & Promotional Codes

Only one eligible discount code may be applied to the single order at any time at the Checkout. Offer specific terms and conditions may apply ( e.g. expiry date, country restriction)

All promotional offers are contingent on availability, we may change the terms of special offers and promotional codes,  withdraw them altogether, at any time, and without prior notice.